Last reviewed: 27 September 2026
Who is responsible for your information
Euro Netstart is responsible for the personal information described in this policy. You can contact us at 301A, 51 Pinfold St, Birmingham B2 4AY, by telephone on 0121 284 8606, or by email at sales@euronetstart.com.
Information we may collect
We may collect information that you provide through an enquiry, quote request, telephone call, email or working relationship. This can include your name, contact details, business name, project requirements, budget information and correspondence.
Our hosting and security systems may also record limited technical information such as an IP address, browser type, requested page, date and time. This information is used to operate, protect and diagnose the website.
We use SiteBehaviour to understand page visits and interactions such as clicks, scrolling, pointer movement and session replays. This information is used internally to improve the website. SiteBehaviour is a third-party supplier and describes its service as cookie-less and EU-hosted.
Why we use personal information
Depending on the circumstances, we use personal information to:
- respond to an enquiry and take steps requested before entering into a contract;
- provide agreed services and manage our contractual responsibilities;
- administer accounts, payments and business records;
- protect our website, systems and customers from misuse or security threats;
- meet legal, tax and regulatory obligations; and
- send marketing only where we have an appropriate lawful basis and offer a clear way to stop it.
The lawful basis may be consent, performance of a contract, compliance with a legal obligation or our legitimate interests in running and protecting the business. The basis depends on what we are doing with the information.
Who may receive the information
We may use trusted suppliers for services such as website hosting, email, analytics, accounting, security and project delivery. They receive only the information needed for their role and must handle it appropriately. We may also disclose information where the law requires it or where this is necessary to protect legal rights.
If a supplier processes information outside the United Kingdom, we will use an appropriate transfer mechanism or other safeguard where the law requires one.
How long we keep information
We keep personal information only for as long as it is needed for the purpose collected, to maintain appropriate business and tax records, to resolve a dispute or to meet a legal obligation. Retention periods vary according to the type of record and the relationship involved.
Your data protection rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information. You may also have rights to object, receive portable information or withdraw consent. Withdrawing consent does not affect processing that was lawful before the withdrawal.
Contact us using the details above if you wish to exercise a right. We may need to verify your identity before acting on a request.
Complaints
Please contact us first if you have a concern so that we can investigate it. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.
Changes to this policy
We may update this policy when our services, suppliers or legal responsibilities change. The review date at the top shows when this page was last checked.